A business which opened at The Deep Business Centre with one person in 2009 became one of the UK’s biggest motor repair management companies after taking over part of a national brand.
Vizion Network safeguarded more than 40 jobs after completing the acquisition of the former NFU Mutual claims centre in Wellingborough, Northamptonshire. Vizion, which already employs around 100 people The Deep, also expects the move to create more than 100 new jobs at the new office.
Freya Cross, Business and Corporate Manager at The Deep, said: “Vizion Network’s expansion is great news for the people in Wellingborough who have kept their jobs as a result of the acquisition and for the people in Hull who have helped to build the business.
“Our mission at The Deep Business Centre is to help our tenants become established and then to grow, and Vizion is a spectacular example of what can be achieved. They started with one person in an office of 250 square feet here and they now have two offices, 100 people and 5,000 square feet. The latest move underlines their status as a major player in the motor repair industry.”
Vizion opened at The Deep Business Centre in January 2009 with the aim of providing safe, consistent, quality repair solutions to corporate and individual car owners.
The company started with Operations Manager Tracey Taylor, who increased the team at The Deep gradually. By May 2014 the company had built its workforce to around 30 and had expanded into 1,000 square feet. At the end of 2014 they moved into a 5,000-square foot suite as they embarked on further recruitment.
At the time, Tracey said: “Things are looking positive and we are exploring more options for additional office space. Most of the new jobs have gone to local people because there are a lot of people in the Hull area who have call centre experience and they like working here because it’s a modern business centre and it’s very close to the city centre, which makes things convenient for them.”
Vizion saw the opportunity to continue its expansion programme after NFU Mutual announced in October 2016 that it would close two of its regional service centres – Cardiff and Wellingborough – as it consolidated its operation.
Chris McKie, Vizion’s Managing Director, said the Wellingborough office of 15,000 square feet over three floors would help the company expand in the midlands and the south with investment in new services and technology.
He said: “Hull will be our primary call centre but the Wellingborough office will support our growth forecast and will also help us introduce additional services.
“We already provide a 24/7 service for recovery of stranded vehicles and we plan to do the same with other services. Wellingborough will also be the hub for web-based and app-driven features such as registering claims and transmitting images.”
The total annual number of claims received by Vizion Network climbed from 78,210 in 2014 to 221,000 in 2016 as the company struck partnerships with household-name insurers including Aviva, Allianz, AXA, LV, NFU Mutual and Markerstudy, with a client base of manufacturers which includes BMW, Ford, Jaguar, Land Rover, Renault, Subaru, Volvo and VW Group.
Freya added: “We work very closely with all of our tenants and our conversations with Vizion are particularly frequent because they really are a great success story and in partnership with them we are always trying to think one step ahead about the requirements which will support their ongoing expansion.”